Customer Support portal
24/7 Support for QS/1 NRx, Axys, PrimeCare & SystemOne Customers
The RedSail Hub is an intuitive and customer-friendly portal that offers comprehensive product support. It provides access to tutorials and user manuals, training materials and software tips. This in-depth platform also provides self-serve case management instead of a help desk, ensuring users have everything they need to efficiently use their pharmacy software anywhere, at any time.
The Support you want. the features you need.
Product-specific content
Access automatically filtered content that aligns with the products/services you have. Download service packs, forms, and more.
Search feature
Search across all RedSail Technologies’ information to explore only content for the products that matter most to you.
Self-Serve Case Management
Create, access, track, and manage support cases. Attach files, examples, screenshots, and more to help reach a resolution.
What you'll Find On Redsail Hub
RedSail Product Support
Get full access to product guides, knowledge-base articles, service pack updates, forms, reports, release notes, training materials, and more for the following products:
Cloud-based long-term care pharmacy management system
Complete retail pharmacy management system
Long-term care pharmacy management system
Pharmacy management system for HME/DME pharmacy
Complete integrated point-of-sale system for retail pharmacy
24/7 Access and Support
Sign in to the RedSail Hub any time and from anywhere, on your mobile or desktop devices. For emergencies or urgent needs, call 833.REDSAIL (833.733.7245).
NRX & PRimeCare QUICK TIPS
RedSail Hub ensures you have the knowledge and support to make your pharmacy management system work best for you. The Hub provides quick tips and tricks to help you go faster, further, and get the direction you need. Access tips including:
Technical and Software Management - Search Shortcut, Favorite Websites, Report Manager and Scheduler, The Sidebar, Tickler File and Tickler Scan for eRxs, SIG Builder, Import Pre-Built Custom Reports, Redirect to a Different Printer, Start Predicting Refills, Add a QS/1 Client to Another Computer or Laptop.
Patient Care and Pharmacy Services - Calculate Patient Adherence, Document Patient Outcomes, Offer Immunizations, Synchronize Meds with Cycle Rx, Take Contactless Payments.
Educational and Support Resources - Daily Recap, Search Online Help Guides, Watch Webinars on Product Enhancements, Review Training Guides, Find Details on Service Packs, Get Disaster Protection.
Customers, get access to the hub
As a current RedSail customer, you have access to the RedSail Hub portal. If you have already registered, sign in at any time. Don’t have an account? Register below.